Client Advocate, Tribal Client Advocacy Project

 Job Title:
Client Advocate, Tribal Client Advocacy Project

Department:
Family Services

Reports To:
Family Services Director

FLSA Status:         
Non-Exempt

TS Range:
8/9

Opening Date:
June 16, 2017

Closing Date:
June 30, 2017

 

SUMMARY:
The Client Advocate is responsible for implementation of the Tribal Client Advocacy Project grant.  This position is an administrative, outreach and client service position with a focus on connecting community members who have been victimized by crime with a range of services and resources to help them establish a measure of security and safety in their lives. Due to the nature of the work, flexible hours may be required. This is a full-time, 23-month grant-funded position in the Family Services Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned)

Manage and Administer the Grant Contract

  • Execute procurement, contracting and budget management according to Squaxin policies and procedures.
  • Perform data collection, analysis and timely reporting using established VOCA protocols.
  • Manage financial assistance program according to Squaxin policies and procedures; obtain, retain and report distributions according to established Finance Dept. and grantor requirements.
  • Collect and analyze data to measure the implementation and impact of program.

    Develop Program Infrastructure

  • Under the direction of the Director of Family Services, gather input from Tribal service departments and outside partners on case management protocols to draft and finalize client identification and recruitment and case management protocols for the VOCA-funded grant program.
  • Under the direction of the Director of Family Services, gather input from Tribal service departments and outside partners to identify additional resources available to program clients.
  • Introduce the program to tribal departments and facilitate ongoing collaboration in order to connect clients to services.
  • Create, maintain and publish a list of internal and external resources for health services, job training, employment, etc.
  • Implement, maintain and coordinate case tracking for clients per program standards and policies.

    Provide Client Services

  • Intake and assessment, safety planning, case management.
  • Facilitate client access to emergency assistance vouchers, cards and payments.
  • Record and maintain accurate and timely documentation in client files.
  • Maintain confidentiality of client and family information, issues and case plans.
  • As needed, make home visits.
  • Act as a liaison between clients, families and other community resource organizations.
  • Make referrals to appropriate treatment, services, support and agencies.
  • Coordinate transportation services for medical or social service related appointments or related needs.

    Conduct Education and Outreach Activities

  • Utilize print and electronic media to link the community with services—flyers, SIT website, etc.
  • Provide education and training to the community through departmental workshops, newsletter articles and other sources.
  • Organize logistics for annual staff conference in coordination with other staff.

Other required duties

  • Maintain accurate records; protect client confidentiality;
  • Required training associated with position; occasional travel to obtain further training.

SUPERVISORY RESPONSIBILITIES:
None

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent oral and written communication skills;
  • Proficient in the use of the computer, Microsoft Word, Excel, internet use, email, etc.;
  • Experience working cooperatively with vulnerable or victimized adults;
  • Ability to forge productive relationships with Tribal and external social and health services providers, consultants and external partners;
  • Ability to collect data accurately and in a timely manner;
  • Experience preparing informational materials such as posters, flyers and other communications media is desired;
  • Experience working with Native American communities preferred

EDUCATION and/or EXPERIENCE:
Master’s Degree OR Bachelor’s Degree with 2 years of related experience, OR an Associate’s Degree with 4 years of related experience OR a High School diploma/GED with 6 years of related experience OR 8 years of related experience. Typical fields of study or experience include social work, psychology, counseling, planning, conflict resolution, or public administration.  Professional experience should be in analogous fields such as tribal, nonprofit or public sector.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients and other employees.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, use whole numbers, common fraction and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid Washington State Driver’s License and be insurable.  Must pass a background check.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms. The employee is regularly required to talk or hear and occasionally required to stand; walk; stoop, kneel, crouch, or crawl; climb or balance.  Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER:
Must maintain the utmost confidentiality in all work, cases and files pertaining to projects and activities of this position. Any violation in this matter will result in termination of employment.

DRUG FREE WORKPLACE:
The successful candidate will be required to have a urinalysis for drug and alcohol screening in accordance with the Tribe’s Drug Free Workplace Policy.

INDIAN PREFERENCE:
Indian Preference will be exercised in the hiring of this position in accordance with the Tribe’s Personnel Policies.

CONTACT:
Human Resources Department (360) 426-9781.