Squaxin Island TANF Intake Specialist

Squaxin Island TANF Intake Specialist 

Department:    
Family Services

Reports to: 
TANF Site Manager, Rose Henry

FLSA Status:  
Non-Exempt

TS Range: 
5/6

Opening Date:
September 15, 2017

Closing Date:
September 29, 2017

SUMMARY:
The Squaxin Island TANF Intake Specialist is responsible for meeting and screening potential TANF clients. The Intake Specialist will prepare client case files. The Squaxin Island TANF Intake Specialist assists clients in completing the application process and insures all eligibility documents in the client file are within the parameters contained in the SPIPA Intertribal TANF Program Policies and Procedures Manual at intake. The Squaxin Island TANF Intake Specialist reports directly to the Squaxin Island TANF Site Manager. The employee will maintain the office hours 7:30-4:00. Some flexibility will be required based on TANF events.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.

  • Serve as initial contact for new applicants. Schedule and conduct intake appointments.
  • Prepare hard copy files for incoming clients, for Site Manager approval.
  • Ensure that all eligibility documents are submitted at intake.
  • Assist potential clients in the completion of all required TANF documentation.
  • Maintain a database of new applicants to track turnaround time from application to approval.
  • Follow up on all missing eligibility documentation.
  • Assist with individual files and filing as directed.
  • Coordinate client orientation/ISP schedule with Case Manager and E & T worker via Outlook Calendar and call client to schedule orientation and ISP.
  • Case file and initial TANF grant will be given to the CM when orientation is conducted to collect any signatures needed.
  • Act as a liaison to State when opening and closing a case.
  • Process child support enforcement papers to SPIPA TANF Child Support Specialist and State Child Support Enforcement Officer.
  • Send the case closure notice to State Child Support Enforcement Officer and notifies SPIPA TANF in a timely manner when case closes.
  • Maintain quality customer service.
  • Shop as needed to support TANF events.
  • Mail letters as directed by Case Manager or Site Manager.

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicant must demonstrate the experience and/or ability to:

  • Understand and apply the program requirements and case management standards as defined in the SPIPA TANF Policy and Procedure Manual
  • Work with people from a wide range of backgrounds
  • Organizational skills and professional phone skills
  • Resolve conflict in a professional manner
  • Communicate clearly verbally and in writing
  • Work effectively and cooperatively with others

EDUCATION and/or EXPERIENCE:
High School diploma/GED and three years of experience working with low-income families.  One year experience working in a Native American community preferred.  Proficiency in Microsoft Word, Excel, and Access preferred.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organizations.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid Washington State Driver’s License and proof of insurance, and pass a background check including relevant criminal history. Required to successfully pass Tribal Court and WA State background check.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel and to talk and hear.  The employee is frequently required to reach with hands and arms and lift or move up to 10 pounds.  The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, taste and smell and lift or move up to 25 pounds.

This position requires close vision (clear vision at 20 inches or less) and an ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in this work environment is moderate.

CONFIDENTIALITY:
This position will have knowledge of confidential personal information regarding others. The employee will be required to sign a Confidentiality Agreement.

DRUG FREE WORKPLACE:
The successful candidate will be required to have a urinalysis for drug and alcohol screening in accordance with the Tribe’s Drug Free Workplace Policy.

INDIAN PREFERENCE:
Indian preference will be exercised in the hiring of this position in accordance with the Tribe’s Personnel Policies.

CONTACT:
Human Resources Department (360) 426-9781.