Surveillance Observer

Surveillance Observer

Department: 
Surveillance

Reports To:  
Manager

FLSA Status: 
Non Exempt

TS Range: 
6/7

Opening Date: 
January 13, 2017

Closing Date:   
Continuously open (application review will take place when the need occurs)
 
SUMMARY:
Observes, investigates, verifies, reports and records using closed circuit television. Monitors patrons and employees participating in gaming and non-gaming activities to verify compliance with Squaxin Island Gaming Enterprises System of Accounting and Internal Controls; and guidelines set forth by the Squaxin Island Gaming Commission, the State Compact, the National Indian Gaming Commission and all other applicable health and safety regulations.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Other duties may be assigned)

To properly operate the surveillance system, observe, investigate and report with the goal of protecting the Tribes Company’s, employee’s, and patron’s assets, property and reputation.

Monitor security through constant observation of cameras on table games, Tribal Lottery System activity, cash transactions, hard and soft count procedures, food and beverage, entrances, exits, etc.

Must have knowledge of all games, i.e.: blackjack, craps, roulette, etc. and/or complete training to maintain constant vigilance through surveillance to watch participants in games such as dice or cards to detect cheating, identify rule violators and observe persons designated by superior.

Respond to calls on radio and telephones.

Maintain logs of radio and telephone calls, such as technicians in machines, as well as other observations throughout a shift.

Report irregularities immediately.

Generate Incident Reports for any unusual occurrence, to include, but not limited to: medicals, criminal activity, advantage play, found substances, etc.

Observe all facets of casino operation to ensure compliance.

Monitor all high security areas for suspicious activities in order to report such activities and ensure safety of LCCR guests, employees, and property.

Must learn basic policies and procedures for all casino departments, SIGE System of Accounting and Internal Controls, Squaxin Island/State of Washington Gaming Compact, National Indian Gaming Commission Minimum Internal Control Standards, and table games.

Comply with Internal Controls

Enter and retrieve information from computer data base in order to utilize such information in surveillance activities.

Check all cameras, NVR’s, and operating equipment to ensure their proper effectiveness in surveillance activities.

Participate in ongoing hands on training to develop skills

Must successfully complete oral and/or written examinations on random, continual basis.

Exhibit sound decision making with emphasis on motivating team and maintaining high department morale.

Work with, yet independently of other departments for the overall benefit of the casino.

Adhere to regulatory, departmental and company policies in an ethical manner.

Maintain strict adherence to chain of command and confidentiality.

Responsible for fire and emergency shut down procedures.

Has access to highly sensitive and restricted areas.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
There are no supervisory responsibilities for this position.

QUALIFICATIONS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Previous security experience preferred.

EDUCATION and/or EXPERIENCE
Bachelor’s Degree in Business or a relevant field OR Associate of Arts Degree in Business or relevant field and two years prior table game, casino security and/or regulatory/investigative experience in law enforcement and/or military. OR High School Diploma/GED and four years prior table game, casino security and/or regulatory/investigative experience in law enforcement.  The successful applicant will be required to complete the Squaxin Island Gaming Commission’s training program. Previous point of sales, TLS and MIS experience is preferred.
 
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid Washington State driver’s license and currently hold or be able to obtain Class III Gaming License.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms. Must have good manual and hand dexterity for operation of cameras, computers and routine paperwork. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift and or/move up to 50 pounds. Specific vision abilities required by this job include excellent eyesight and acceptable vision corrective devices for close vision, distance vision, color vision, peripheral vision, depth perception, and an ability to adjust focus.

WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works in a sedentary position for long periods.  Employee is frequently exposed to moving mechanical parts.  The employee is occasionally exposed to high, precarious places; extreme cold; extreme heat; risk of electrical shock; and vibration; wet or humid conditions; fumes or airborne particles.  The noise level in the work environment is usually moderate. Individuals are required to provide surveillance from a small locked room.

DRUG FREE WORKPLACE:
The successful candidate will be required to have a urinalysis for drug and alcohol screening in accordance with the Tribe’s Drug Free Workplace Policy.

INDIAN PREFERENCE:
Indian Preference will be exercised in the hiring of this position in accordance with the Tribe’s Personnel Policies.

CONTACT:
Human Resources Department (360) 426-9781.