Training Agent 2

Training Agent 2     

Department: 
Gaming

Reports To:  
Deputy Director, Chad Zeigler

FLSA Status:
Non Exempt

Time Status: 
Full time (40 hours a week)

TS Range:  
7/8 ($21.12 hourly)

Opening Date: 
January 12, 2018

Closing Date: 
January 26, 2018

SUMMARY:
This position has the responsibility to contribute to the mission of SIGC in developing and enforcing regulations and policies affecting the licensing of gaming employees and vendors for the protection of the Tribal assets and gaming public thereby maintaining the honest, fairness, integrity, and security of the gaming operation. Trains on the policies and procedures of the enforcement process and provides direct assistance to regulatory managers. This position is a supporting role to management and staff and requires an experienced level of knowledge of SIGC operating policy and procedures, Tribal Gaming Ordinance and Regulations, Tribal – State Compact, RCW, SIGC System of Accounting and Internal Controls, the requirements of the National Indian Gaming Commission and direction of managers and the Deputy Director and Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES
(Other duties may be assigned)

Provide assistance to less experienced Regulatory Agents.

Create and document training program(s) to ensure the effective and consistent training of the following:

Report writing

Knowledge of Federal, State and Tribal laws, rules and regulations

Internal policies and procedures

Operation’s departments standard operating procedures

Game rules

Investigative techniques

Advantage play/cheats/scams

Other subjects as decided by Trainer and Management

Track and document all Agents’ training participation, completion and certifications.

Assess the needs, with management, of training needed for individuals and the department.

Use independent judgment to assess situations and conditions and determine an appropriate course of action.

Maintain all pertinent information and materials as confidential.

Monitor activity occurring on gaming property and gaming controlled locations.

Research gaming internal controls and regulations and apply necessary regulatory response to specific incidents.

Ensure regulatory compliance with all applicable tribal, federal and state laws and regulations by monitoring, observing, reporting and taking appropriate action.

Detect and investigate regulatory issues, including but not limited to game protection, rule of play, and irregularities and relevant laws.

Perform audits and inspections on operations to determine compliance with system of internal controls and regulations.

Assist the Internal Auditor, Licensing and IT team in performing the functions of those units.

Report immediately all observed violations (Administrative or Criminal) to the Director/Operations Manager in accordance with Tribal Gaming Agency procedures.

Enforce applicable law while maintaining a positive relationship with those impacted.

Maintain positive relations with employees, management, outside organizations and/or agencies and political entities.

Assist in the daily routines of office maintenance, phones, filing and organization for the effective and efficient operation of the agency.

Gather statistical data and complete any other special projects as directed by the Director/Deputy Director.

Interact with Law Enforcement and other regulatory agencies to ensure objectives are met.

Respectfully interact with the public and licensees maintaining a professional demeanor.

Perform shift work including nights, weekends, and holidays as directed and as needed.

Perform other duties as assigned.

Work varying days and shift to meet the training needs of all staff.
SUPERVISORY RESPONSIBILITIES:  
This position has no supervisory responsibilities.

QUALIFICATIONS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have the ability to read, interpret and communicate rules and laws.

Must be able to use a computer to communicate by email and type reports.

Must be able to articulate accurately and concisely incidents and events in writing as well as verbally.

Must have the ability to interact with team members as well as the public.

A basic knowledge of gaming is required.

Must possess the ability to learn and improve. Candidate will be required to learn rules and regulations and follow policies and procedures.

Candidates will be exposed to new technology and be required to research and learn new concepts.

Must have general knowledge of investigative techniques and practices, knowledge of criminal procedure and judicial process.

Must demonstrate skill in examining and evaluating complex documentation and other related materials.

Must demonstrate the ability to maintain an unbiased opinion on investigative reports.

Must have reliable transportation. Proficiency with Microsoft Word and Excel, and understanding of computerized accounting systems.

The successful applicant must demonstrate the ability to:
Work effectively with the public and other enforcement agencies;

Be skilled in dealing with people and in communicating effectively;

Understand human relations and maintain satisfactory relationships with licensees and customers;

Be skilled in oral and written communication to effectively convey such matters as regulatory processes and policies;

Type accurately;

Prepare comprehensive and concise reports and plans;

Exercise good judgment, make decisions and maintain strict confidentiality;

Work independently and without supervision

EDUCATION and/or EXPERIENCE:  
Bachelor Degree in Law and Justice or similar with 1 year in enforcement or surveillance OR Associates Degree in Law and Justice or similar with 3 years in enforcement or surveillance OR High School Diploma/GED and five years’ experience in Tribal Gaming with a minimum of 2 years in enforcement or surveillance.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: 
Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid Washington State Driver’s license.  Incumbents must be able to pass a background investigation; and meet the criteria for a gaming license.

OTHER: 
Professional business attire is required for this position.

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear; occasionally required to stand; walk; sit; use hands to finger, handle or feel; and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to tobacco smoke.  The employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually loud.

DRUG FREE WORKPLACE:
The successful candidate will be required to have a urinalysis for drug and alcohol screening in accordance with the Tribe’s Drug Free Workplace Policy.

INDIAN PREFERENCE:
Indian Preference will be exercised in the hiring of this position in accordance with the Tribe’s Personnel Policies.

CONTACT:
Human Resources Department (360) 426-9781.