TGA ID Agent

Job Title:
TGA ID Agent

Department:
Gaming

Reports To:
TGA Enforcement Manager, Tara Stein

FLSA Status:
Non- Exempt

Time Status:
Full Time

TS Range:
5/6 ($17.78)

Opening Date:
November 6, 2020

Closing Date:
November 16, 2020

SUMMARY:
This position represents the SIGC in a professional manner, that requires technical and people skills. This position will verify age, appearance and legality upon arrival to the property. Must be able to work nights, weekends, and holidays. Must be 21 years of age and meet licensing criteria for a Class 3 employee. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned)

Greets patrons and verify ID cards match age and appearance to permit entry.

Verifies identification card used is acceptable to permit entry.

Scans card or inputs information to compare against barred list prior to permitting entry.

Ensures patrons are following the latest safety protocols.

Promotes and practices safe working habits and helps to ensure the safety of patrons, community members and employees.

Must have the ability to operate a two-way radio.  Properly responding / receiving transmissions from other Security Officers, Law Enforcement and other designated departments as assigned.

Promotes positive public relations in conjunction with accommodating and friendly customer service.

Must be able to work in setting possibly exposed to environmental conditions.

Interacts with Law Enforcement and other regulatory agencies to ensure objectives are met.

Respectfully interacts with the public and licensees maintaining a professional demeanor.

Has ability to work directly and collaboratively with Law Enforcement Officers.

Has ability to follow instructions, policy and procedures

Performs shift work including, nights, weekends, and holidays as directed and as needed.

Performs other duties as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous security experience preferred

EDUCATION and/or EXPERIENCE:
AA plus one year relevant experience. OR High School and three years relevant experience. Previous customer service public relation experience. The successful applicant must have previous customer service public relation experience.  Applicant must be 21 years of age

LANGUAGE SKILLS:
Ability to read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have or be able to obtain a Class III Gaming License. Must successfully pass a criminal history background check and have a valid Washington State Driver’s License.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is frequently exposed to outdoor conditions.  The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate. Must have tolerance to work in a smoke filled environment.

DRUG FREE WORKPLACE:
The successful candidate will be required to have a urinalysis for drug and alcohol screening in accordance with the Tribe’s Drug Free Workplace Policy.

INDIAN PREFERENCE:
Indian Preference will be exercised in the hiring of this position in accordance with the Tribe’s Personnel Policies.

TO APPLY:
Submit application packets including a resume and cover letter to   Contact Human Resources for more information: 360-432-3865.